About Lilidi

We build AI employees for customer conversations

AI should make every customer conversation more human.

Lilidi was built by operators who spent years running real businesses, managing customers, teams and missed opportunities. Lilidi Twin is the AI employee we wished we had then.

Tetiana built Crema Caffe to 30+ franchise locations across Ukraine and Poland, then built and exited Homsto, an Amazon DTC business. In both companies, customer knowledge existed - but the right person was not always available when the customer needed it.

Those businesses taught us the same lesson: the answer often exists, but not at the moment the customer asks.

What Twin does today

What Lilidi Twin does today

Built with boundaries

The rules our AI employee works by

• Approved knowledge

  Answers only from material the business approved.
• Visible AI identity

  Introduces itself as an AI in every conversation.
• Clear handoff rules

  Passes the conversation to a person when it should.
• User control

  You review conversations and change the rules at any time.

The Twin does not invent pricing, legal commitments or information the business has not approved.

In the field

Lilidi at RAISE Summit, TechBBQ, AI Summit Barcelona and TechCrunch Disrupt

Events put Lilidi in front of customers, founders and investors. Each conversation gives the team direct feedback and a clearer view of what the product needs next.

Lilidi attended RAISE Summit in Paris, the TechBBQ Startup Showcase in Copenhagen, AI Summit Barcelona and TechCrunch Disrupt in San Francisco. Web Summit and GITEX GLOBAL are next in the 2026 field programme.

Continue the conversation

Talk to Lilidi Twin or read the founder story