How to create an AI employee from your own knowledge

Six steps, once

How to set up an AI employee in six steps

Build it once. Six steps turn your business knowledge into a customer-facing AI employee.

1. 01

   Add approved knowledge

   Add the website, documents and facts you approve.

2. 02

   Define the job

   Set the role and the outcome each conversation should reach.

3. 03

   Choose the avatar and clone your voice

   Choose the avatar, voice and first message customers meet.

4. 04

   Set boundaries and handoff

   Decide what it can do and when a person takes over.

5. 05

   Test the conversation

   Try real customer questions before anyone else meets it.

6. 06

   Launch and improve

   Launch, review conversations and improve what happens next.

01Add approved knowledge

Point the Twin at your website and upload documents such as pricing, FAQs and policies. You review what it found and approve what it may use. Anything you leave out, it will not say.

02Define the job

Choose the role, such as sales, reception, support or meetings, and the outcome a good conversation ends with: a booked call, a qualified lead or a resolved question. Add the questions it should ask on the way.

03Choose the avatar and clone your voice

Pick a ready-made live avatar or go voice-only, choose a voice, or record 30 to 60 seconds of your own voice for a personal clone. Then write the first message customers hear.

04Set boundaries and handoff

List the topics it must never handle and the moments a person takes over, such as discounts, contracts or anything sensitive. The Twin always introduces itself as an AI.

05Test the conversation

Talk to your Twin the way a customer would, by video, voice or text. Ask the hard questions, push back on price, and fix the knowledge where an answer falls short.

06Launch and improve

Share its public link, embed it on your site, connect WhatsApp or send it into a Zoom, Google Meet or Teams call. Every conversation, lead and follow-up lands in your workspace for review.

What you need before you start

Nothing technical. Most of it you already have.

• Your website

  The address of the site your customers already read.

• Your documents

  Pricing, FAQs, policies or a product sheet: the answers you give every week.

• A calendar

  Google Calendar or Calendly, so the Twin can offer real free slots and book.

• Your voice (optional)

  30 to 60 seconds of recorded speech for a personal voice clone.

• Where it will talk

  Your site, a shared link, WhatsApp, or the meetings you want it to join.

Inside the conversation

What happens in one customer conversation

One conversation, start to finish: the Twin carries it until a person is actually needed.

1. 1
   Customer asks
   On your site, in WhatsApp or in a call.
2. 2
   Twin understands
   Works out what they need, in their language.
3. 3
   Twin answers
   Only from the knowledge you approved.
4. 4
   Twin qualifies
   Asks the questions your team would ask.
5. 5
   Twin acts
   Books the call or sends the right link.
6. 6
   Twin remembers
   Keeps the context for the next talk.
7. 7
   Human takes over
   A person steps in when judgment is needed.

Every step uses the same approved knowledge, context and boundaries.

• Website
• Voice
• Text
• WhatsApp
• Online meetings

Real Lilidi Twin conversations

Watch it do the job.

Build it once. Improve it from every conversation.

Start with approved knowledge. Test it yourself. Then put your Twin in front of customers.