Lilidi Twin · Product

An AI employee that talks to your customers on your website.

Your first line for every customer conversation, 24/7.

Lilidi Twin answers customers by video, voice or text in 30+ languages, understands what they need, books the next step, and hands the conversation to your team when human judgment is needed.

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From first question to next step

How an AI employee handles a customer conversation

01

Answer

Uses your approved business knowledge.
02

Qualify

Understands what the customer actually needs.
03

Act

Books or triggers the agreed next step.
04

Remember

Keeps the context of the conversation.
05

Handoff

Brings in a human when judgment is needed.

After every conversation

Need

Context

Next step

Handoff

01Answer: A visitor asks about your service, prices or availability. The Twin answers from your website, documents and FAQs, the same way every time, and says so when something is outside what you approved.
02Qualify: It asks the questions your team would ask on a first call: what they need, when, at what scale and who decides. The answers are saved as a lead with the contact details the person chose to share.
03Act: When the request fits, it books the next step in Google Calendar or Calendly and confirms the slot, or sends the right link or document. After the call it writes the follow-up email in Gmail.
04Remember: The conversation, the stated need and the agreed next step stay in your Twin workspace, so nobody starts from zero when a person picks it up.
05Handoff: Negotiation, exceptions and anything that needs judgment go to a person, with the full thread attached. You decide where that line is.

How to set up your Twin

See Lilidi Twin actually doing the job.

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Kiosk mode: an iPad at a desk or a stand, a visitor taps once and talks to the Twin.

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A founder Twin holds a scheduled expert call in place of the founder.

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A Twin joins a supported online meeting and takes part in the conversation.

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One approved source

One AI employee for your website, WhatsApp and meetings

One Twin. Wherever the conversation starts. The channel changes; the knowledge, memory and identity stay the same, in 30+ languages.

Video

Face-to-face AI conversation.

Voice

The same Twin, spoken.

Text

The same conversation, written.

Website
Voice
Text
WhatsApp
Online meetings

AI employee, chatbot, video avatar or note-taker: what is the difference

Four kinds of tools get called AI avatars or AI agents. Only one of them holds the conversation and takes the next step.

What it does	Website chatbot	AI video generator	Meeting note-taker	Lilidi Twin
Live two-way conversation	Text	No	No	Yes
Talks by video with a face and a voice	No	Recorded clips	No	Yes
Answers only from approved knowledge	Varies	No	No	Yes
Joins Zoom, Google Meet and Teams calls	No	No	Listens only	Takes part
Books the next step in your calendar	Varies	No	No	Yes
Writes the follow-up email	No	No	Summary	Yes
Hands the conversation to a person	Varies	No	No	Yes

Categories, not specific vendors; capabilities vary by product. Lilidi Twin vs HeyGen LiveAvatar, Tavus and Synthesia

Integrations

Books in Google Calendar and Calendly, follows up in Gmail

Google Calendar

Available

Checks real availability and books the meeting.
Calendly

Available

Sends the visitor into your existing booking flow.
Gmail

Available

Writes the follow-up email after the conversation.
Zoom, Google Meet, Microsoft Teams

Available

Joins the call when you send it the meeting link.
WhatsApp

Available

The same Twin answers by voice or text in WhatsApp.
Telegram

Available

The same Twin answers by voice or text in Telegram.
Website

Available

A public link and an embed for your own site.
Your knowledge

Available

Learns from the website pages, documents and FAQs you approve.
Slack, CRM, webhook and API

Coming soon

Summaries and leads sent straight into your stack.

Autonomous when it can be. Human when it should be.

You decide what the Twin can do and when a person takes over.

Approved knowledge

It answers only from the material you reviewed. Nothing reaches customers unapproved.
Visible AI identity

It introduces itself as an AI. Customers always know who they are talking to.
Clear boundaries

You set the topics it covers and the ones it must never touch.
Human handoff

Pricing exceptions, commitments and anything sensitive go to a person.
Pause anytime

Edit its knowledge or switch it off at any time. It stops when you stop it.

FAQ

Questions about Lilidi Twin

What is an AI employee for customer conversations?

It is an AI that talks with your customers live, with a face and a voice, instead of playing a recorded video. Lilidi Twin is that kind of AI employee: it answers from your approved knowledge, qualifies the request, books the next step and hands over to a person.

How do I add the Twin to my website?

Share its public link or embed it on your site. The same Twin also answers in WhatsApp and can join Zoom, Google Meet and Microsoft Teams calls when you send it the meeting link.

Can it book meetings in my calendar?

Yes. Connect Google Calendar or Calendly and the Twin offers real free slots, books the one the visitor picks and confirms it.

Which languages does it speak?

Lilidi Twin speaks 30+ languages by video, voice and text, and can switch when the customer does.

Can it use my own voice and face?

Your voice, yes: record 30 to 60 seconds and the Twin speaks with it. A personal voice clone is included from the Professional plan; lower plans use a ready-made voice. Every plan includes the live video face. The video avatar is a ready-made face today, and cloning your own face is coming later.

Does it answer phone calls?

No. Lilidi Twin works on your website and public link, in WhatsApp and in online meetings. It does not answer calls on a phone number.

What happens when it does not know the answer?

It says so instead of guessing and hands the conversation to a person under the rules you set. Unanswered topics are listed for you, so you can add the missing knowledge.

How much does it cost?

Plans start at $19 a month and differ by the minutes the Twin can talk and the features unlocked. There is no free trial.

See plans and minutes

Meet the product by talking to it.

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